Quality Management & Training

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Quality Management - Management System Models

By: Geoff Vorley MSc MCQI and Dr Mary-Clare Bushell


This book has been developed to support the Chartered Quality Institute (CQI) course "Management System Models" at Level 3 and Level 5.

This book is part of the Quality Management series of books which includes:

  • Quality Management – People in Quality
  • Quality Management – Management System Models
  • Quality Management – Monitoring and Measuring for Quality
  • Quality Management – Quality Assurance and Management
  • Quality Management – Using Quality to Improve Business
  • Quality Management – Management Systems Audit
  • Quality Management – Quality Related Legislation and Regulations
  • Quality Management – Quality Planning in the Product Lifecycle
  • Quality Management – Quality Assurance & Supply Chain
  • Quality Management – Quality Control


These books together form a complete series to support the CQI Certificate and Diploma in Quality, thus ensuring they comprehensively cover all the very latest information associated with Quality Management.



Geoff Vorley and Mary-Clare Bushell are both associate lecturers in Quality at Surrey University and founding directors of Quality Management and Training (Publications) Limited. Their knowledge of the subject extends over many years, providing consultancy and training in QA.

Quality Management and Training provides; consultancy, training, distance learning and many other QA products in Quality and Health and Safety Management to large numbers of organisations and individuals.





Section 1 - Management System Models

Quality Management Systems

History of the ISO 9000 Standard

The Eight Principles of Quality

Overview of ISO 9001

Interpretation of Individual ISO 9001 Requirements

Implementation of a Quality Management System


 Section 2 - Integrated Management System

An Integrated Management System

Assessment of a Management System

Management System Review and Evaluation


Accreditation of Certification Bodies

ISO 19011 Auditing Quality Systems

Limitations of the Management System


Section 3 - Standards

Standardising Organisations

Company, Industrial and National Standards

Product Standards and Certification

Basic Standards of Measurements

The International System of Units (SI)

Specifications, Measurements and Process Capability

CE Marking

Product Recall


Section 4 - Quality Frameworks and Awards Schemes

Quality Frameworks and Awards Schemes

The European Quality Award and British Quality Foundation



The Deming Prize

The Malcolm Baldrige Award

Investors in People

Charter Mark

Customer Service Excellence Standard






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