Quality Management & Training

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CQI Certificate in Quality Management

Level 3

U305 - Using Quality to Improve Business Performance

The CQI Certificate in Quality Management provides those responsible for service or product quality with the foundation for formal development in their role and an introductory qualification for new and potential quality managers. The qualification provides an understanding of what quality management means in an organisational context and the component parts of the quality management process.

Potential job roles: Quality Technician, Customer Service Team Leader, Operations Team Leader, Engineering Technician.



Recommended learning hours: 40

Unit aim: To provide understanding of the principles of continual improvement as part of a general understanding of the role of the quality function and as a foundation for future involvement in business improvement activities.

Assessment type: Examination

Learning outcomes:

  1. Understand continual improvement and its application to business
  2. Understand the process for identifying and prioritizing areas for improvement

Every successful candidate can at the end of this unit: 

  1. Explain the principle of continual improvement
  2. Describe the benefits of continual improvement for an organization
  3. Describe the process of continual improvement from problem identification to problem prevention
  4. Outline methods an organization could use to identify and prioritize opportunities for improvement
  5. List and explain the purpose of the basic tools of problem solving
  6. Use tools and methods to identify the root cause of a problem
  7. Identify and explain possible constraints to improvement

Indicative content:

  • Principles and benefits
    • Principle of continual improvement
    • Different reasons for change such as problems in the process, changes in environment
    • Improvement project case studies showing benefits obtained
  • The problem solving process
    • Application of a range of problem solving tools to suit the problem encountered
    • Methods for data analysis such as:
      • Paired ranking
      • Pareto analysis
      • Histograms
      • Stratification
      • Scatter plots
    • Means of identification of causes of problems inherent in a process including:
      • Brainstorming
      • Cause and effect diagrams
      • Relationship charts
      • Process mapping
      • Process analysis
      • Spot or defect location charts


cqi certificate coursebook - unit 305    cqi certificate workbook - unit 305    
               U305 Coursebook                         U305 Workbook    


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