Quality Management & Training

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Managing Management Systems 

Practitioner Level - PT 203


Course duration: 24 hours

Assessment: One hour multiple choice examination

Recommended prior knowledge: FD107 Introduction to Management Systems


This course provides participants with the practical skills and a complete understanding of the principles of management systems in general.

Attendees will learn how to support the development of management systems and associated management processes using a process based approach, risk based thinking and PDCA in a systems context.

This course includes a 1 hour examination and on successful completion, delegates will be awarded a certificate of achievement in practitioner level – Managing Management Systems.


Who is it for?

This course is designed for those who are practising in quality and aspire towards middle management.

Indicative course content

  • Management system structure and framework:
    • Systems thinking
    • PDCA thinking model and representation in Annex SL
    • Seven quality management principles (from ISO 9001)
    • Process-based approach
    • Process management and standardisation
    • Risk-based thinking
    • Definitions of customer focus, process approach, risk-based thinking, opportunity, context, policy, quality objectives, support, operation, external providers, documented information, audit programme, management review, non-conformity, corrective action and types of improvement
    • Overview of other related standards (ISO 14001, OHSAS 18001, ISO/IEC 27001)
  • Organisational scope and context:
    • Mapping an organisation as a system. Representation and management of an organisation as a system. Mapping the organisation as a system of processes (core, enabling, strategic, external data generation)
    • Listening processes to gather data on the organisational environment
    • Policy deployment overview. Relationship between customer focus, risk, opportunity and context in setting quality policy and objectives, and overview of a Hoshin Kanri. Attributes of effective quality objectives and plans
    • Management review for learning. Attributes of effective management review conducted for learning
  • Roles in the management system:
    • System leaders (top management). The role of ‘top management’ in leading the organisation as a system of interrelated process
    • Process owners
    • Process managers
    • Improvement roles
  • Overview of the role of the following in a management system:
    • Quality objectives: risk, opportunity, strategy development and deployment
    • Risk management and overview of key tools
    • Process management and standardisation
    • Types of improvement: correction, corrective action, continual improvement, breakthrough change, innovation and reorganisation
    • Quality planning
    • Performance measurement, selecting measures and attributes of effective performance evaluation, monitoring and measurement. This will include customer satisfaction, process performance and understanding variation (interpretation of control charts)
    • Auditing for learning and process confirmation. Definitions and uses of assurance, process confirmation, audit, auditing for learning and the role of the auditor
    • Supply chain management.
  • Designing a management system framework:
    • Typical implementation framework
    • Organisational needs for implementation
    • Documented information
    • Key engagement and resource requirements
    • Certification process
    • Assessment and gap analysis
  • Planning your implementation

How to Apply

Contact QM&T by sending an email to help@qmt.co.uk