Quality Management & Training

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Managing Problem Solving 

Practitioner Level - PT 205


Course duration: 24 hours

Assessment: One hour multiple choice examination

Recommended prior knowledge: FD102 Introduction to Problem Solving


Gain a thorough understanding and the practical skills in managing problem solving.

This course will cover the fundamental tools, techniques and methodologies for problem solving, giving delegates the ability to lead problem-solving teams. The course will cover the application of key approaches to problem solving including Six Sigma, lean and kepner-tregoe.

This course includes a 1 hour examination and on successful completion, delegates will be awarded a certificate of achievement in practitioner level - Managing Problem Solving.

Who is it for?

This course is designed for those who are practising in quality and aspire towards middle management.

Indicative course content

  • Approaches to problem solving and their use (such as 3C, 8D, A3, Six Sigma [DMAIC], DFSS, Lean, Kaizen, TPM, Appreciative Inquiry and Kepner-Tregoe)
  • Structured problem-solving approaches (8 Steps)
  • Problem definition and scope (such as Is/is not, description structures and chartering)
  • Roles in problem solving and workshop facilitation
  • Leading teams working with the following tools:
    • Tools to understand current conditions (flowcharts, check sheets, stratification, pareto charts, scatter plots, run charts, histograms, control charts)
    • Tools for root cause analysis (cause/effect diagram, 5 Whys)
    • Solution generation (idea generation, selection matrices)
    • Evaluation of solutions (PDCA)
    • Risk analysis (risk matrix, FMEA, mistake proofing)
    • Implementation of solutions (standardisation, monitoring, follow-up)

How to Apply

Contact QM&T by sending an email to help@qmt.co.uk