Quality Management & Training

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Managing Supply Chains

Practitioner Level - PT 206


Course duration: 24 hours

Assessment: One hour multiple choice examination

Recommended prior knowledge: FD107 Introduction to Management Systems


This course provides delegates with the practical skills required to manage a broad range of supplier activities. Learning outcomes will focus on developing the capability to assess approaches taken by suppliers, managing supply chain risk and measuring supply chain performance and efficiencies.

This course includes a 1 hour examination and on successful completion, delegates will be awarded a certificate of achievement in practitioner level - Managing Supply Chains.

Who is it for?

This course is designed for those who are practising in quality and aspire towards middle management.

Indicative course content

  • Elements of the supply chain:
    • Supply chain structures and processes
    • Information flow through the supply chain
    • Introduction to supply chain logistics
    • Contracts, sourcing agreements and negotiation techniques
    • Requirements of ISO 9001 for ‘external providers’
  • Supply chain alliances:
    • Benefits of a partnership approach
    • Supplier development
    • Supplier communication strategies (listening skills and communication styles)
    • The role of the supplier in improvement activities
    • Risk management in the supply chain
  • Process management and the supply chain:
    • Overview of process approach
    • Difference between product/service assessment and process assessment
  • The role of the supplier/external provider in product/service development:
    • Overview of the stages on product/service quality planning
    • Overview of key tools used in quality planning (project plans, checklists, process maps, FMEA, control plans, control charts, capability analysis and capacity planning)
  • Measuring supplier/external provider performance:
    • Supplier selection and assessment methods
    • Supplier surveys
    • Establishing specifications and service level agreements
    • Methods for product/service approval (process and documentation reviews, certificates of conformity, inspection records, test certificates, audit)
    • Performance measures, monitoring and improvement (periodic reviews, audit programmes, feedback communication processes, problem and non-conformance investigation processes and protocols)

How to Apply

Contact QM&T by sending an email to help@qmt.co.uk