CQI & IRCA CERTIFIED FOUNDATION COURSE
CQI ADDITIONAL Information
Introduction to Stakeholder Communications
Foundation Level - FD 108
Course duration: 8 hours
Topic areas: Soft Skills
Recommended prior knowledge: None required
Develop the fundamental skills required for effective stakeholder communications with this course.
Delegates will examine, analyse and implement best practice techniques for communicating, influencing and negotiating with stakeholders in a range of situations. This course will enable participates to enhance their own stakeholder communication styles and help others within their organisation to do the same.
At the end of this course delegates will be awarded a certificate of completion in foundation level - Introduction to Stakeholder Communications.
Who is it for?
Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.
Indicative course content
- Verbal communications:
- Creating a clear and concise message
- Voice and body language
- Presentation skills
- Effective questioning
- Written communications
- Behaviour in communication:
- Personal styles
- Personality types
- Communication styles
- Listening skills
- Giving and receiving feedback:
- Feedback framework
- Dealing with conflict
- Negotiation process
- Skills in conducting a negotiation
- Personal planning:
- Customer and stakeholder communications in your organisation
- Evaluation of communications
- Action planning
How to Apply
Contact QM&T by sending an email to firstname.lastname@example.org