Quality Management & Training

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CQI & IRCA CERTIFIED FOUNDATION COURSE


Introduction to Stakeholder Communications

Foundation Level - FD 108


Course duration: 8 hours

Topic areas: Soft Skills

Assessment: Assignment

Recommended prior knowledge: None required

 

Develop the fundamental skills required for effective stakeholder communications with this course.

Delegates will examine, analyse and implement best practice techniques for communicating, influencing and negotiating with stakeholders in a range of situations. This course will enable participates to enhance their own stakeholder communication styles and help others within their organisation to do the same.

At the end of this course delegates will be awarded a certificate of completion in foundation level - Introduction to Stakeholder Communications.

 

Who is it for?

Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.

 

Indicative course content

  • Verbal communications:
    • Creating a clear and concise message
    • Voice and body language
    • Presentation skills
    • Effective questioning
  • Written communications
  • Behaviour in communication:
    • Personal styles
    • Personality types
    • Communication styles
  • Listening skills
  • Giving and receiving feedback:
    • Feedback framework
    • Dealing with conflict
  • Negotiation:
    • Negotiation process
    • Skills in conducting a negotiation
  • Personal planning:
    • Customer and stakeholder communications in your organisation
    • Evaluation of communications
    • Action planning

How to Apply 

Contact QM&T by sending an email to help@qmt.co.uk