Quality Management & Training


By: Geoff Vorley MSc MCQI and Fred Tickle BA Ceng MIMech E MIEE MCQI

Quality Management – Tools and Techniques is intended to provide quality professionals and students with a clear and comprehensive understanding of the tools and techniques of quality. It delivers an exploration of the applicability and effectiveness of different quality tools and techniques for all organisational types. The intention being to encourage and stimulate the reader to feel sufficiently confident to use the tools and techniques in a practical and rewarding way.

This book is part of the Quality Management series of books which includes:

  • Quality Management – Introduction to Quality
  • Quality Management – Principles and Practice
  • Quality Management – Tools and Techniques
  • Quality Management – Communication and Project Management
  • Quality Management – Information Technology

These books together form a complete series to support the CQI Diploma in Quality, thus ensuring they comprehensively cover all the very latest information associated with Quality Management.

Review comments from Quality World Oct 2007
David Hathorn is a Senior Lecturer and consultant in quality and change management, risk and project management at Portsmouth Business School. ‘The market may be saturated with quality tool fads and managers inundated with an endless array of flashy techniques, but David Hathorn thinks sorting the wheat from the chaff is essential, and this might just be the book to do it’

Subjects covered in this book include:

  • Process Improvement Techniques
  • Improvement Techniques
  • Quality by Design
  • Analysis and Mapping
  • Optimisation Techniques
  • Suppliers and Distribution


Geoff Vorley and Fred Tickle are both associate lecturers in Quality at Surrey University and founding directors of Quality Management and Training Limited. Their knowledge of the subject extends over many years, providing consultancy and training in QA.

Quality Management and Training provides; consultancy, training, distance learning and many other QA products in Quality and Health and Safety Management to large numbers of organisations and individuals.


  • ISBN 1 904302 19 X
  • Pages: 359
  • Diagrams & Pictures: 126
  • Tables: 47


Section 1 - Process Improvement

5S Technique
Value Analysis
Overall Equipment Effectiveness
Failure Mode and Effects Analysis (FMEA)
Process Capability
Specification, Measurement and Process Capability
Business Process Analysis

Section 2 - Improvement Techniques

Quality Circles
Gemba Gembutsu
OPTIMUM – The Seven Wastes (Muda)
Balanced Scorecards
Six Sigma
Suggestion Schemes

Section 3 - Quality by Design

Design of Experiments
Ishikawa’s Seven Tools of Quality
Shewhart’s Control Charts and Graphs – Statistical Quality Control
Statistical Tolerancing
Quality Function Deployment
Quality Planning

Section 4 - Analysis and Mapping Techniques

Flowcharting (including IDEF0)
Risk Analysis Techniques (including Fault Tree Analysis)
Nominal Group Technique and Brainstorming
Benchmarking and Performance Measurement
Root Cause Analysis

Section 5 - Optimisation Techniques

Materials Requirement & Manufacturing Resources Planning
Just in Time
Total Productive Maintenance and Overall Equipment Effectiveness

Section 6 - Suppliers and Distribution

Supplier Quality Assurance
A Basic Purchasing Control System
A Supplier Quality Assurance System
Supplier Partnerships and Integrated Suppliers
Quality System-9000
Supplier Associations


See price list and order form or send email to sales@qmt.co.uk