QUALITY MANAGEMENT - MONITORING & MEASURING FOR QUALITY

By: Geoff Vorley MSc MCQI and Dr Mary-Clare Bushell

This book has been developed to support the Chartered Quality Institute (CQI) course “Monitoring and Measuring for Quality” at Levels 3 and 5 (U303 and U503).

This book is part of the Quality Management series of books which includes:

Quality Management – People in Quality
Quality Management – Management System Models
Quality Management – Monitoring and Measuring for Quality
Quality Management – Quality Assurance and Management
Quality Management – Using Quality to Improve Business
Quality Management – Management Systems Audit
Quality Management – Quality Related Legislation and Regulations
Quality Management – Quality Planning in the Product Lifecycle
Quality Management – Quality Assurance & Supply Chain
Quality Management – Quality Control

These books together form a complete series to support the CQI Diploma and Certificate in Quality Management, thus ensuring they comprehensively cover all the very latest information associated with Quality Management.

THE AUTHORS

Geoff Vorley and Mary-Clare Bushell are both associate lecturers in Quality at Surrey University and founding directors of Quality Management and Training (Publications) Limited. Their knowledge of the subject extends over many years, providing consultancy and training in QA.

Quality Management and Training provides; consultancy, training, distance learning and many other QA products in Quality and Health and Safety Management to large numbers of organisations and individuals.

CONTENTS LIST

Introduction

Section 1 – Quality Systems, Concepts, Philosophy and Strategy

Quality Systems, Concepts, Philosophy and Strategy

The Quality Concept

Organisation-wide Quality Assurance Activities

The Eight Principles of Quality

Section 2 – Standards and Data

Definitions – General

Product Specifications

Material Specifications

Section 3 – Inspection and Test

Inspection and Testing Methodology

Section 4 – Factual Approach to Decision Making

Section 5 – Variability and Statistical Tools

Variability

Discrete and Continuous Variables

Probability Distribution Patterns

The Normal Distribution

Statistical Quality Control

Process Capability Studies (PCS)

Statistical Process Control

Statistical Tables and Control Charts

Statistical Tables

Distributions

Normal Distribution

Binomial Distribution – Cumulative Probabilities

Poisson Distribution – Cumulative Probabilities

Control Charts

Average and Range Charts Constants

Index

Referencing

HOW TO ORDER

See price list and order form