Quality Management & Training


By: Dr Mary-Clare Bushell and Geoff Vorley MSc MCQI

This book has been developed to support the Chartered Quality Institute (CQI) course “Management Systems Audit” – Level 3 and Level 5.

This book is part of the Quality Management series of books which includes:

  • Quality Management – People in Quality
  • Quality Management – Management System Models
  • Quality Management – Monitoring and Measuring for Quality
  • Quality Management – Quality Assurance and Management
  • Quality Management – Using Quality to Improve Business
  • Quality Management – Management Systems Audit
  • Quality Management – Quality Related Legislation and Regulations
  • Quality Management – Quality Planning in the Product Lifecycle
  • Quality Management – Quality Assurance & Supply Chain
  • Quality Management – Quality Control

These books together form a complete series to support the CQI Diploma and Certificate in Quality Management, thus ensuring they comprehensively cover all the very latest information associated with Quality Management.


Geoff Vorley and Mary-Clare Bushell are both associate lecturers in Quality at Surrey University and founding directors of Quality Management and Training (Publications) Limited. Their knowledge of the subject extends over many years, providing consultancy and training in QA.

Quality Management and Training provides; consultancy, training, distance learning and many other QA products in Quality and Health and Safety Management to large numbers of organisations and individuals.


Section 1 - The Auditing Process


Auditing as a Business Activity

1st, 2nd and 3rd Party Auditing

Accreditation of Certification Bodies

Different Types of Audit

Audit criteria as the basis for auditing

The Audit Role in Continual Improvement

Different approaches to auditing related to the size and scale of the business

Roles and Responsibilities in the Audit process

Audit findings and managing Business Risk

Section 2 - Methods and Techniques for Auditing

Methods and Techniques of Auditing

Gathering Information

The use of IT in the auditing process

Types of Audit Data

Section 3 - Auditing Related Standards

ISO 19011 Auditing Quality Systems

ISO 17021


Software Process Improvement & Capability dEtermination (SPICE)

Section 4 - Management Systems

The ISO 9001 Quality Management System Standard

The OHSAS 18001 Health & Safety Management System Standard

ISO 14001 Environmental Standard

ISO 27001 Information Security Management Standard


Example Audit Checklist for ISO 9001

Example Audit Checklist for ISO 14001

Bibliography and References


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