Quality Management & Training


By: Dr Mary-Clare Bushell and Geoff Vorley MSc MCQI

This book has been developed to support the Chartered Quality Institute (CQI) course “Quality Related Legislation and Regulations” – Level 5.

This book is part of the Quality Management series of books which includes:

  • Quality Management – People in Quality
  • Quality Management – Management System Models
  • Quality Management – Monitoring and Measuring for Quality
  • Quality Management – Quality Assurance and Management
  • Quality Management – Using Quality to Improve Business
  • Quality Management – Management Systems Audit
  • Quality Management – Quality Related Legislation and Regulations
  • Quality Management – Quality Planning in the Product Lifecycle
  • Quality Management – Quality Assurance & Supply Chain
  • Quality Management – Quality Control

These books together form a complete series to support the CQI Diploma and Certificate in Quality Management, thus ensuring they comprehensively cover all the very latest information associated with Quality Management.


Geoff Vorley and Mary-Clare Bushell are both associate lecturers in Quality at Surrey University and founding directors of Quality Management and Training (Publications) Limited. Their knowledge of the subject extends over many years, providing consultancy and training in QA.

Quality Management and Training provides; consultancy, training, distance learning and many other QA products in Quality and Health and Safety Management to large numbers of organisations and individuals.


Section 1 - Legal Principles

Legal Framework

Legal Process

Criminal and Civil Law

The Role of Precedent and Case Law in the Law of Tort

Common Law Applied to Quality

Section 2 - Statutory Requirements

Sale of Goods Legislation

Consumer Protection Legislation

Product Liability

Other Statutory Requirements

Section 3 – Product Conformity Testing

BSI Kite marking

CE Marking

Section 4 - Management of Legal Risks

Methods of Risk Reduction

Dealing with Risks

Identification and Traceability


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