The CQI Certificate level 3, in Quality Management provides those responsible for service or product quality with the foundation for formal development in their role and an introductory qualification for new and potential quality managers. The qualification provides an understanding of what quality management means in an organisational context and the component parts of the quality management process.
Potential job roles: Quality Technician, Customer Service Team Leader, Operations Team Leader, Engineering Technician.
Recommended learning hours: 30
Unit aim: To appreciate the impact of organisational values and culture on quality performance and understand how different behaviours can improve business performance.
Assessment type: Assignment
Contact QM&T by sending an email to firstname.lastname@example.org