The CQI Certificate in Quality Management provides those responsible for service or product quality with the foundation for formal development in their role and an introductory qualification for new and potential quality managers. The qualification provides an understanding of what quality management means in an organisational context and the component parts of the quality management process.
Potential job roles: Quality Technician, Customer Service Team Leader, Operations Team Leader, Engineering Technician.
Recommended learning hours: 40
Unit aim: To understand the spectrum of quality-related standards and models, their commonalities and differences, their purpose and benefits to organisations and their underlying principles.
Assessment type: Examination
Contact QM&T by sending an email to email@example.com