The CQI Certificate in Quality Management provides those responsible for service or product quality with the foundation for formal development in their role and an introductory qualification for new and potential quality managers. The qualification provides an understanding of what quality management means in an organisational context and the component parts of the quality management process.
Potential job roles: Quality Technician, Customer Service Team Leader, Operations Team Leader, Engineering Technician.
Recommended learning hours: 20
Unit aim: To understand the importance of data collection and analysis as a means for decision making, with regard to product and service quality, the use and limitation of the broad range of monitoring, measurement and diagnostic tools and techniques available and their application.
Assessment type: Examination
Contact QM&T by sending an email to firstname.lastname@example.org