The CQI Certificate in Quality Management provides those responsible for service or product quality with the foundation for formal development in their role and an introductory qualification for new and potential quality managers. The qualification provides an understanding of what quality management means in an organisational context and the component parts of the quality management process.
Potential job roles: Quality Technician, Customer Service Team Leader, Operations Team Leader, Engineering Technician.
Recommended learning hours: 40
Unit aim: To provide understanding of the principles of continual improvement as part of a general understanding of the role of the quality function and as a foundation for future involvement in business improvement activities.
Assessment type: Examination
Contact QM&T by sending an email to firstname.lastname@example.org