Quality Management & Training




Recommended learning hours: 50

Unit aim: To develop a detailed understanding of the complexities of the continual improvement concept, and to become skilled in its application through planning, implementing and maintaining the concepts in an organization.
Assessment type: Assignment

Learning outcomes:

  1. Understand continual improvement and its application to business
  2. Understand the process for identifiying and prioritizing areas for improvement
  3. Be able to manage an improvement project

Every successful candidate can at the end of this unit:

  1. Explain the principle of continual improvement and its application in various types of organization
  2. Evaluate the benefits an organization and its stakeholders may gain by applying continuous improvement
  3. Evaluate the cost benefits of use of continual improvement
  4. Apply methods to identify and prioritize opportunities for improvement
  5. Use suitable and appropriate tools to perform root cause analysis
  6. Prepare management reports on the impact of continual improvement activities
  7. Prepare an improvement plan
  8. Describe key roles required for the management of improvement projects and the desirable characteristics of those selected
  9. Evaluate an improvement project
  10. Explain the common reasons why project teams sometimes fail

Indicative content:

  • The principles and benefits
    • Examples / case studies of quality related costs in a range of industries
    • Prioritizing projects for quality improvement from information on the cost of poor quality (COPQ)
    • Dr Taguchi’s Quadratic Loss Function
    • Juran’s trilogy
  • The improvement process
    • Juran ‘Breakthrough’, six sigma process improvement and process design processes, automotive 8D
    • Application of a range of problem solving tools to suit the problem encountered
  • Managing improvement projects
    • Establishing terms of reference
    • Selection of methods for data analysis
    • Selection of methods for establishing causes of problems inherent in a process
    • Selection and verification of remedies
    • Preparation for project results presentations
    • Graphical presentation aids such as PowerPoint, flip charts, models and data
    • Graphical presentation tools including line graphs, frequency distributions, Pareto diagrams, pie charts, scatter diagrams
    • Implementation of results
    • Stages of a project
    • Project planning
    • Project reviews
    • Standards for project management
  • Lean process improvement concepts
    • Lean concepts for process improvement
  • Managing business improvement
    • Support organization for the continual business performance improvement process including the role of Quality Councils and Steering committees
    • The role of upper management middle management and the workforce
    • Mandated and voluntary improvement teams and the suggestion scheme concept
    • Preparation, publicity, personnel selection, facilitation, monitoring and support for the improvement initiative.


Course Book



The package is a stand alone private tuition package which allows the delegate to work at their own pace through the preset training material.

The distance learning material is sent to you upon course registration. The packages include:

  • Coursebook – containing tutorial notes and information
  • Workbook – containing questions and answers
  • Text Book – ‘Quality Management – Using Quality to Improve Business Performance’ by Vorley & Bushell
  • Assignment brief
  • Tutorial support is provided by telephone, fax, e-mail or written correspondence as required.
  • QM&T Newsletter with all the very latest QA news. Keeping you right up to date and informed on what is happening in the Quality Assurance field.