Quality Management & Training




Recommended learning hours: 50

Unit aim: To ensure that the quality professional responsible for either quality assurance or supply chain management is fully aware of the legal implications both for themselves and their organization. Also to be able to develop and install a workable plan to protect the organization, its employees and themselves from the risks involved.
Assessment type: Assignment

Learning outcomes:

  1. Understand legislation and liability relevant to quality
  2. Understand how conformity assessment and quality management can reduce liability

Every successful candidate can at the end of this unit:

  1. Compare common and statutory law and their impact on manufacturers/ service providers, distributors, purchasers and users
  2. Compare the legal processes of Tort and criminal prosecution
  3. Explain legislation related to design, manufacture and sale of products/ services and its impact on an organization
  4. Evaluate product liability legislation in the context of quality
  5. Evaluate the risks to business of not meeting statutory and regulatory requirements
  6. Evaluate the role of conformity assessment in demonstrating quality assurance and legal compliances
  7. Explain the importance of traceability in addressing quality problems
  8. Produce a quality assurance plan including coverage of service and/or product liability legislation
  9. Illustrate a process for damage limitation after the distribution of a faulty product or service and make plans for the process’ implementation

Indicative content:

  • Legal principles
    • Legal definition of a defect in statute law and its relevance to the design, manufacture and distribution of goods and services
    • Legal framework – UK, EU
    • Legal process – UK, EU
    • The principles of common and statute law
    • The role of precedent and case law in the law of Tort
    • Common law applied to quality
    • The common law relationship between buyer, seller and third parties
    • Statutory law and its impact on the responsibilities of an organization and quality professionals
  • Statutory requirements
    • Sale of Goods legislation
    • Consumer Protection legislation
    • EU Directive on Product Liability
  • Product conformity testing
    • BSI Kitemarking and CE marking to assure conformity
  • Management of legal risks
    • Methods of risk reduction
    • Methods of dealing with the risk of non compliance including insurance, self insurance, risk avoidance
    • Dealing with failure to comply – product recall processes


The package is a stand alone private tuition package which allows the delegate to work at their own pace through the preset training material.




The distance learning material is sent to you upon course registration. The packages include:

  • Coursebook – containing tutorial notes and information
  • Workbook – containing questions and answers
  • Text Book – ‘Quality Management – Quality Related Legislation and Regulations’ by Vorley & Bushell
  • Assignment brief
  • Tutorial support is provided by telephone, fax, e-mail or written correspondence as required.
  • QM&T Newsletter with all the very latest QA news. Keeping you right up to date and informed on what is happening in the Quality Assurance field.