Introduction To Management Systems

COURSE CODE: 1727

COURSE DURATION: 8 HOURS

TOPIC AREAS: MANAGEMENT SYSTEMS

ASSESSMENT: ASSIGNMENT

RECOMMENDED PRIOR KNOWLEDGE: NONE REQUIRED

This course provides participants with an awareness and understanding of the principles of management systems in general. Delegates will learn how to develop a management approach based on customer and stakeholder requirements, and improving customer satisfaction. Participants will gain the ability to contribute to developing or implementing a quality management system for their organisation that makes a real impact. On completion of this course delegates will be awarded a certificate in foundation level – Introduction to Management Systems.

Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.

• Overview of management systems and the purpose of ISO 9001:2015
• Benefits and scope of a management system
• Seven principles of quality management
• Overview of:
  • System thinking, the supply chain and PDCA
  • Seeking opportunities and reducing risk – risk-based thinking
  • Challenging the organization – policy deployment
  • Improving the organisation – quality planning
  • Managing processes and measuring performance
  • Sustaining gains – continual improvement
  • Evaluating and improving the organization – role of audit, assessment and certification

Contact QM&T by sending an email to help@qmt.co.uk