Quality Management & Training

Gerry Westmacott BSc ARCS MCQI IRCA Lead Assessor

Gerry gained his BSc in Physics at Imperial College and spent most of the next 12 years as an engineer with EMI Systems and Weapons Division and Safety Engineering Manager with Rank Xerox Engineering, the latter being renowned for its Quality Award successes.

The Rank Xerox role involved running training and compliance workshops in Japan, USA, Germany and the UK. Gerry was also part of the Rank Xerox team tasked with understanding Japanese processes with a view to gaining best practice in engineering.

Since 1984 he has held quality and marketing positions with Inmac computer accessories, Action Computer Supplies and Det Norske Veritas. From late ’92 to mid ’94 he ran the services sector of the DNV QA ISO9000 certification business, having moved from the consulting side of the business. Clients included Coopers & Lybrand, Nat West Bank and smaller operations.

Though breaking away from DNV in mid ’94 and subsequently joining QM&T as an associate, Gerry continues to undertake Certification Audits on behalf of DNV, notably management consultancies and service sector business for which he has acknowledged expertise.

  • Most recent projects include:
    • Tailoring and delivery of ISO9000 coaching programme for a Bank
    • Quality systems training & consulting in Indonesia
    • Pre- and post-ISO 9000 training for UK Ministry of Defence agencies
    • Post-ISO9000 development workshops for a computer company
    • Business Process Re-design for an insurance broker
    • Implementation of ISO9001 system in a 400-strong office-based business