Process Mapping is a flow charting technique where a business process or workflow is converted into a visual, step by step diagram. Process Mapping training course provides the basis for the analysis, comprehension and design of key business processes.
Organisations have many processes, not only manufacturing processes but also processes for purchasing, warehousing, handling orders, etc. These processes can involve complex parallel and serial activities interconnected and dependant on tasks that need to be completed satisfactorily.
Very often these processes have evolved as a result of the organisational growth, sometimes keeping pace, sometimes overwhelmed by the sheer size of the growth. To solve growth problems – such as maintaining the throughput, quick fix solutions may be used e.g. increasing the labour resource rather than improving or overhauling the process. Sometimes this can just make the situation worse. (If it takes one man one day to dig a hole – then one hundred men can dig the hole in one hundredth of the time – if only!!!). In other words increasing the labour resource again will not necessarily result in quicker throughput. Some jobs just cannot be done by more than one person
Delegates will be competent in:
Quality Managers, Quality Engineers, Business Process Owners, Process Improvement Managers, System implementers , Management representatives , System coordinators , Change managers, Improvement teams.
The delegate will understand how to create process maps that depict the current, or planned, business system and how to optimise the use of process mapping within any business environment.
Modelling Simple Processes (Process Selection & Project Definition)
Conducting the Analysis (Understanding the Process)
Refining the Process (Improving the Implemented Process)
1. Pre-course visit to develop and adapt the course and associated material to exactly suit the client’s needs. Can include branding the material with company style and logo.
2. Pre and post course delegate assignment with QM&T support. The delegate’s assignment / project would be fully assisted and supported online and assessed by one of our qualified and experienced staff. This work based assignment approach has regularly provided significant financial savings, reinforce lessens learnt and provided a practical demonstration of delegate competence. This (on successful assignment completion) provides the delegates with a QM&T Practitioner certificate. This approach is often useful where delegates may not (due to other pressures) be able to immediately apply the newly acquired knowledge.
3. The book Quality Management Tools and Techniques, by: Geoff Vorley and Fred Tickle
This book would be invaluable for the delegates to complete their pre and post course assignments and provides much greater information than could be delivered in a one day course. The book also places the subject in context and is invaluable in supporting concepts such as Lean and other improvement approaches.
4. Delegate assignment presentation provides the delegate with the opportunity to demonstrate their achievements to a selected group such as; CEO and Directors, key Managers and Supervisors, Editor of the company magazine, etc. This gives the delegate the opportunity to credit and recognise their performance and motivate others to emulate.
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