Quality Management & Training


Process Mapping is a flow charting technique where a business process or workflow is converted into a visual, step by step diagram. Process Mapping training course provides the basis for the analysis, comprehension and design of key business processes.

Organisations have many processes, not only manufacturing processes but also processes for purchasing, warehousing, handling orders, etc. These processes can involve complex parallel and serial activities interconnected and dependant on tasks that need to be completed satisfactorily.

Very often these processes have evolved as a result of the organisational growth, sometimes keeping pace, sometimes overwhelmed by the sheer size of the growth. To solve growth problems – such as maintaining the throughput, quick fix solutions may be used e.g. increasing the labour resource rather than improving or overhauling the process. Sometimes this can just make the situation worse. (If it takes one man one day to dig a hole – then one hundred men can dig the hole in one hundredth of the time – if only!!!).  In other words increasing the labour resource again will not necessarily result in quicker throughput. Some jobs just cannot be done by more than one person


Delegates will be competent in:

  • How to identify processes and distinguish from procedure
  • Process mapping software
  • Collecting data for process mapping
  • Applying the recognised industry standard analysis technique of process mapping such as IDEF0.
  • Identifying opportunities and problem areas within existing business processes.
  • Modelling and assessing the impact of any proposed changes to a key process.
  • Designing and documenting robust and reliable processes, that meet the needs of your users and organisation.
  • Carrying out the analysis and design to precisely the level of detail required
  • How to improve process performance
  • Providing the opportunity to make real major financial saving through QM&T’s pre and post course supported assignment scheme.
  • Addressing the ISO 9001 process mapping requirements.
  • Be QM&T validated and certificated Process Mapping practitioner.


Quality Managers, Quality Engineers, Business Process Owners, Process Improvement Managers, System implementers , Management representatives , System coordinators , Change managers, Improvement teams.


The delegate will understand how to create process maps that depict the current, or planned, business system and how to optimise the use of process mapping within any business environment.

Modelling Simple Processes (Process Selection & Project Definition)

  • Diagram Notation – This section explains the basic skills and knowledge needed to draw process maps, their structures and notation standards. Topics covered include: entities, data flows, processes, data stores and resource flows.
  • Exercise – Drawing a simple process maps for a common business processes.
  • Specific Diagrams – Introduces and then tests basic knowledge and skills in producing simple process maps as a way of documenting system scope and boundaries.
  • Exercise – Shows the delegate how to draw a context diagram for a simple business system.
  • Process Selection – How to select the most suitable process for evaluation.

Conducting the Analysis (Understanding the Process)

  • Gathering the information – Explanation of how and what information regarding the process needs to be established. The process objectives. The standards expected from the process need to be agreed, e.g. the quality standards of the quotations – levels of detail, quantity of information etc. What are the inputs, outputs, controls and resources required to run the process? What are the projected new targets that should be achieved following the re-engineering of the process? E.g. What is the ideal number of people to run the process?
  • Process Evaluation – How to evaluate this information, now needs to be establish, discussed and agreed, with a view to establishing a better solution – brain storming, tree diagrams and other problem solving techniques.

Refining the Process (Improving the Implemented Process)

  • Process Performance – How to determine measures of process performance. How to record and monitor these measures and how to establish a process performance initiative.
  • Exercise – This exercise involves the drawing of a basic business process diagram using a context diagram and establishing appropriate performance measures.

Course Options:

1.  Pre-course visit to develop and adapt the course and associated material to exactly suit the client’s needs. Can include branding the material with company style and logo.

2.  Pre and post course delegate assignment with QM&T support. The delegate’s assignment / project would be fully assisted and supported online and assessed by one of our qualified and experienced staff.  This work based assignment approach has regularly provided significant financial savings, reinforce lessens learnt and provided a practical demonstration of delegate competence.  This (on successful assignment completion) provides the delegates with a QM&T Practitioner certificate.  This approach is often useful where delegates may not (due to other pressures) be able to immediately apply the newly acquired knowledge.

3.  The book Quality Management Tools and Techniques, by: Geoff Vorley and Fred Tickle

This book would be invaluable for the delegates to complete their pre and post course assignments and provides much greater information than could be delivered in a one day course.   The book also places the subject in context and is invaluable in supporting concepts such as Lean and other improvement approaches.

4. Delegate assignment presentation provides the delegate with the opportunity to demonstrate their achievements to a selected group such as; CEO and Directors, key Managers and Supervisors, Editor of the company magazine, etc.  This gives the delegate the opportunity to credit and recognise their performance and motivate others to emulate.


See Training Courses for price list and order form