Root cause analysis (RCA) is one of many quality improvement approaches used to identify, understand and resolve any root causes of problems or incidents. It is basically a problem solving technique.
RCA is a relatively new methodology that is continually evolving. Like most Quality Improvement approaches it is not magic; “there is no silver bullet”. It is the application in a different way of a series of well known, common sense techniques which used in a different combination can produce a systematic, quantified and documented approach to the identification, understanding and resolution of underlying causes of under achieved quality in organisations.
Below is a definition, which encapsulates the main points of this technique:
“An objective, thorough and disciplined methodology employed to determine the most probable underlying causes of problems and undesired events within an organisation with the aim of formulating and agreeing corrective actions to at least mitigate if not eliminate those causes and so produce significant long term performance improvement.”
To enable delegates to:
Reason for RCA:
The approaches are (included, but not restricted to):
Techniques covered (included, but not restricted to):
The RCA course is broken down into the natural RCA four-phase processes:
Together with presenting practice examples of RCA techniques and case studies
The following shows a Root Cause Analysis (RCA) overview – This was recently presented as a webinar in collaboration with the Chartered Quality Institute (CQI).
1. Pre-course visit to develop and adapt the course and associated material to suit the client’s needs.
2. Pre and post course delegate assignment with QM&T support. The delegate’s assignment / project would be fully assisted and supported online and assessed by one of our qualified and experienced staff. This work based assignment approach has regularly provided significant financial savings, reinforce lessons learnt and provided a practical demonstration of delegate competence. This (on successful assignment completion) provides the delegates with a QM&T Practitioner certificate. This approach is often useful where delegates may not (due to other pressures) be able to immediately apply the newly acquired knowledge.
3. Delegate assignment presentation provides the delegate with the opportunity to demonstrate their achievements to a selected group such as; CEO and Directors, key Managers and Supervisors, etc. This gives the delegate the opportunity to credit and recognise their performance and motivate others to emulate.
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