Quality Management & Training

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Managing Quality Planning 

Practitioner Level - PT 208


Course duration: 24 hours

Assessment: One hour multiple choice examination

Recommended prior knowledge: FD103 Introduction to Risk Management; FD105 Introduction to Product and Service Management


This course provides delegates with the practical skills to manage the early phases of the product/service lifecycle.

Delegates will learn how to manage and work with teams to deploy an integrated project based approach to product/service quality planning and risk management, in order to meet customer and stakeholder requirements.

This course includes a 1 hour examination and on successful completion, delegates will be awarded a certificate of achievement in practitioner level – Managing Quality Planning.


Who is it for?

This course is designed for those who are practising in quality and aspire towards middle management.

Indicative course content

  • Benefits of product and service planning:
    • Principles of PDCA
    • Relationship between PDCA and product/service planning
    • Standards for Quality Planning (ISO 31000, ISO 10005)
  • Translating customer/stakeholder and other requirements into functional product and service requirements:
    • Review of Creating Customer Excellence (voice of the customer)
    • Understanding how to establish legal, compliance, regulatory, societal and standards-related requirements
    • Quality function deployment overview
    • Building the House of Quality
    • Generating the ‘waterfall’ of matrices
  • Managing projects (overview):
    • Key principles and roles
    • Project charters
    • Milestone planning
    • Business case
    • Development of timing plans
    • Monitoring projects
  • Key requirements of ISO 9001:2015 (Sections 8.2 – 8.6) for product/service design and development.
  • Managing products and services through quality planning phases:
    • Overview of Design for Six Sigma project methodology of Define, Measure, Analyse, Design, and Verify
    • Stage-gate reviews
    • Checklists
    • Design verification
    • Product/service validation
    • Key tools: Design Failure Mode and Effects Analysis, control plan, capability
    • Managing external provider/supplier development
  • Managing project and product/service risks:
    • Risk assessment tools: risk register.
    • Risk evaluation tools: risk matrix.
    • Product/service risk analysis tools: Fault Tree Analysis, Design Failure Mode and Effects Analysis, Process Failure Mode and Effects Analysis.
    • Managing scope.
    • Budgets and financial planning.
    • Risk response techniques.
    • Integration into quality planning methodologies and project stages.


How to Apply

Contact QM&T by sending an email to help@qmt.co.uk