CQI & IRCA CERTIFIED PRACTITIONER COURSE
CQI ADDITIONAL Information
Managing Quality Planning
Practitioner Level - PT 208
Course duration: 24 hours
Assessment: One hour multiple choice examination
Recommended prior knowledge: FD103 Introduction to Risk Management; FD105 Introduction to Product and Service Management
This course provides delegates with the practical skills to manage the early phases of the product/service lifecycle.
Delegates will learn how to manage and work with teams to deploy an integrated project based approach to product/service quality planning and risk management, in order to meet customer and stakeholder requirements.
This course includes a 1 hour examination and on successful completion, delegates will be awarded a certificate of achievement in practitioner level – Managing Quality Planning.
Who is it for?
This course is designed for those who are practising in quality and aspire towards middle management.
Indicative course content
- Benefits of product and service planning:
- Principles of PDCA
- Relationship between PDCA and product/service planning
- Standards for Quality Planning (ISO 31000, ISO 10005)
- Translating customer/stakeholder and other requirements into functional product and service requirements:
- Review of Creating Customer Excellence (voice of the customer)
- Understanding how to establish legal, compliance, regulatory, societal and standards-related requirements
- Quality function deployment overview
- Building the House of Quality
- Generating the ‘waterfall’ of matrices
- Managing projects (overview):
- Key principles and roles
- Project charters
- Milestone planning
- Business case
- Development of timing plans
- Monitoring projects
- Key requirements of ISO 9001:2015 (Sections 8.2 – 8.6) for product/service design and development.
- Managing products and services through quality planning phases:
- Overview of Design for Six Sigma project methodology of Define, Measure, Analyse, Design, and Verify
- Stage-gate reviews
- Design verification
- Product/service validation
- Key tools: Design Failure Mode and Effects Analysis, control plan, capability
- Managing external provider/supplier development
- Managing project and product/service risks:
- Risk assessment tools: risk register.
- Risk evaluation tools: risk matrix.
- Product/service risk analysis tools: Fault Tree Analysis, Design Failure Mode and Effects Analysis, Process Failure Mode and Effects Analysis.
- Managing scope.
- Budgets and financial planning.
- Risk response techniques.
- Integration into quality planning methodologies and project stages.
How to Apply
Contact QM&T by sending an email to firstname.lastname@example.org