CQI & IRCA CERTIFIED PRACTITIONER COURSE
CQI ADDITIONAL Information
Managing and Influencing Stakeholders
Practitioner Level - PT 209
Course duration: 24 hours
Assessment: One hour multiple choice examination
Recommended prior knowledge: FD108 Introduction to stakeholder communications; FD104 Introduction to change management
This course provides participants with the practical skills to effectively manage different stakeholder groups.
Delegates will develop the ability to apply a range of tools and techniques when working with customers, stakeholders, top management and external providers/suppliers to increase their readiness to change and overcome resistance.
This course includes a 1 hour examination and on successful completion, delegates will be awarded a certificate of achievement in practitioner level – Managing and Influencing Stakeholders.
Who is it for?
This course is designed for those who are practising in quality and aspire towards middle management.
Indicative course content
- Stakeholder analysis and management:
- 4-box Power vs Influence
- Strategies for managing and communicating with stakeholders
- Construction and use of the stakeholder matrix (Simple 4-box with Power vs Interest) and the process to identify, prioritise and develop plans for stakeholder engagement
- Influencing styles:
- Use and application of generic influencing styles
- Influencing people
- Influencing situations
- Transactional analysis:
- Ego states
- Types of transactions
- Behavioural diagnosis
- Personal contracting:
- Review role of the consultant and description of how they work with organisations, leaders and others including contracting with stakeholders
- Engaging others and building trust and rapport:
- Questioning techniques: open/closed; reflecting; mirroring; clarifying
- Listening skills
- Body language
- The consulting process: contract; evaluate data; develop strategy; develop plan; implement plan; review.
- Increasing readiness to change (dealing with resistance):
- Readiness to change assessment: Gleicher Formula, meaning of the terms and application.
- Scott & Jaffe change curve: descriptions of the four stages.
- Kotter & Schlesinger’s six methods: descriptions of methods and typical actions to increase readiness to change.
- Scenario-based learning.
How to Apply
Contact QM&T by sending an email to firstname.lastname@example.org