Quality Management & Training

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Introduction to Product and Service Management

Foundation Level - FD 105

Course duration: 16 hours

Topic areas: Product and Service

Assessment: Assignment

Recommended prior knowledge: None required


This course provides awareness of the fundamental tools, techniques and structured methodologies for Product and Service Management across a broad range of organisational contexts and delegates will develop the capability to participate as a member of a team in the application of the key tools.

At the end of this course delegates will be awarded a certificate of completion in foundation level - Introduction to Product and Services Management.


Who is it for?

Foundation courses are designed specifically for individuals who are new to quality, or who work in other functions or professions.

Indicative course content

  • Benefits of product and service management, quality planning and relationship to ISO 9001 and TS 16949
  • Introduction to the product lifecycle stages and methodology
  • Role of the Product/Service Manager
  • Introduction to market analysis, benchmarking, and understanding customer requirements
  • Innovation stage process:
    • Stage process (methodology)
    • Idea generation, screening and product/service selection
    • Product/service requirements document
    • Business review process
    • Stakeholder management
  • Concept stage process:
    • Stage process (methodology)
    • Writing a business case
    • Critical success factors (CSF)
    • Product/service forecast and trend analysis
    • Cost and value analysis
  • Development stage process:
    • Stage process (methodology)
    • Introduction to prototyping, piloting and evaluation methods
    • Introduction to quality function deployment
    • Introduction to quality planning for the supply chain
  • Launch stage process:
    • Stage process (methodology)
    • Introduction to launch planning
  • Production/Service Stage process:
    • Stage process (methodology)
    • Role of process management and continual improvement
  • Withdrawal stage processes:
    • Stage process (methodology)

How to Apply

Contact QM&T by sending an email to help@qmt.co.uk