QUALITY MANAGEMENT - COMMUNICATION AND PROJECT MANAGEMENT

By: Mary-Clare Bushell PhD MBA

The book is in five sections. The first two sections are intended to enhance the student’s ability to become a more effective communicator by developing the transferable skills of communication and presentation. Sections three and four introduce the student to the techniques and applications of project management including work breakdown structure and networking. The final section explores the use of quality management processes in project management and the role of key standards.

The book is divided into the following sections:

This section is intended to provide sufficient information to:

• Demonstrate an understanding of the key concepts of communication theory
• Identify and apply the principles of effective communication to enhance communication practice internal and external to the organisation

This section is intended to provide sufficient information to:

• Select and evaluate research methods
• Present information effectively in both written and oral format
• Understand group dynamics and the ability to interact and lead a group effectively

This section is intended to provide sufficient information to:

• Understand the nature and context of project management in specific circumstances
• Understand the Project Life Cycle
• Understand the application of Work Breakdown Structure
• Understand the functions of project control and review

This section is intended to provide sufficient information to:

• Apply and appraise appropriate project networking techniques
• Apply and appraise appropriate project management and project planning techniques in given circumstances

This section is intended to provide sufficient information to:

• Understand the importance of quality in project management
• Use quality standards to assist in ensuring that quality is reflected in the project process

This book is part of the Quality Management series of books which includes:

• Quality Management – Introduction to Quality
• Quality Management – Principles and Practice
• Quality Management – Tools and Techniques
• Quality Management – Communication and Project Management
• Quality Management – Information Technology

These books together form a complete series to support the CQI Diploma in Quality, thus ensuring they comprehensively cover all the very latest information associated with Quality Management.

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