Quality Management & Training


By: Edda Saunders & Ray Saunders

The aim of this book is to provide a clear and comprehensive understanding of the subject and the role of quality management in the development of IT systems and software. It is intended to make the reader appreciate the control of IT within a quality environment.

This book is part of the Quality Management series of books which includes:

  • Quality Management – Introduction to Quality
  • Quality Management – Principles and Practice
  • Quality Management – Tools and Techniques
  • Quality Management – Communication and Project Management
  • Quality Management – Information Technology

These books together form a complete series of books to support the CQI Diploma in Quality, thus ensuring they comprehensively cover all the very latest information associated with the subjects. For clarity and continuity purposes, there is correctly some overlap between the titles. However, this book is expected to be a “stand alone”, comprehensive and a practical reference to the subject.

Subjects covered in this book include:

  • Information Technology Management
  • IT in Quality Management
  • IT in Systems Management
  • Software Development
  • Legal Issues
  • Latest Developments and Their Impact


  • ISBN 1 904302 10 6
  • Pages: 221
  • Diagrams & Pictures: 37
  • Tables: 19


Chapter 1

History and Development of Management Information Systems
Development of Management Information Systems
Network Management and Maintenance
Communication Issues
Internet, Intranet and E-Commerce
Disaster Recovery
Disaster Recovery Plan

Chapter 2

General Application of IT to Quality Management
Quality Management System
Quality Management Databases
Audit, Corrective Action and Preventive Action
The Management of Documents
Records, Backup and Archiving

Chapter 3

Selection and Evaluation of Software
Systems Integration Issues
MRP and ERP Systems
Bespoka Software
Bar-Code and EDI Systems
Electronic Data Interchange (EDI)

Chapter 4

Software Life Cycle
Software Standard Requirements
Software Project Management
The Waterfall Model
‘V’ Model
IDEF0 Method
Configuration Management
Software Testing
Software Reliability

Chapter 5

Data Protection
The Data Protection Act (DPA)
Health and Safety Issues
Computer Misuse
Case Studies
Anti-Virus Measures
BS 7799 / ISO 17799

Chapter 6

Digital Communications
Virtual Learning
The Learning Organisation


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