By: Richard Reeves Cert. Ed.and Elaine Pritchard LLB (Hons) Cert. Ed.
Over the last 25 years there has been a considerable increase in the awareness of quality related issues. In the world of business and commerce, this awareness has manifested itself in the development of what was the British Quality Standard BS 5750 into what is now the international standard BS EN ISO 9001. Alongside all of this, consumers in general have developed increasingly demanding expectations with regard to the quality of goods and services available in the market place. During a similar period there has also been an increase in legislation, together with an expansion of the common law, which has strengthened the protection already afforded to the consumer. This book will provide quality practitioners, managers and those with a general interest in quality, with an insight into the legal issues involved. In addition, the book shows how the implementation of a Quality Assurance Management System – such as that required in order to be registered as a firm of assessed capability, in accordance with BS EN ISO 9001 – can act as an aid to businesses seeking to comply with their legal obligations.
In addition, for those following a formal course of study, the contents will prove to be particularly useful to students undertaking the Chartered Quality Institute’s Associate Membership examination: Principles and Techniques of Quality Assurance.
The book contains the major sectors of law applicable to most organisations, many of which should be considered when developing or improving the QMS….should go a long way to assisting with the development of procedures aimed at prevention of litigation rather than as a defence against it.
Subjects covered in this book include:
Richard Reeves Cert. Ed., Former Lecturer in the Technology Department at North Warwickshire and Hinckley College, where he specialised in Quality Assurance. In 1998 he returned to main stream engineering and now works for one of the UK’s most prominent manufacturers of electronic gauging and inspection equipment.
Elaine Pritchard LLB (Hons) Cert. Ed., Former Lecturer of law in the Business and Management Division of the North Warwickshire and Hinckley College. She is now an Associate Lecturer in Law at Coventry University.
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