Quality Management & Training
Quality Management & Training
By: Geoff Vorley MSc MCQI and John Dedman MSc FCQI
Quality Management – Six Sigma book is intended to provide quality professionals and students with a clear and comprehensive understanding of Six Sigma methodology and its associated tools and techniques. It delivers an exploration of the applicability and effectiveness of Six Sigma for all organisational types. The book describes the benefits and rationale for Six Sigma, but it has taken into consideration that you would want to know about the nuts and bolts of Six Sigma. It is a practical down to earth book that explains and describes exactly how to perform a Six Sigma programme, together with what tools and techniques to use and when
This book is part of the Quality Management series of books which includes:
Quality Management – Principles and Practice
Quality Management – Tools and Techniques
Quality Management – People in Quality
Quality Management – Management Systems Models
Quality Management – Monitoring & Measuring for Quality
Quality Management – Using Quality to Improve Business Performance
Quality Management – Quality Planning in the Product Lifecycle
Quality Management – Six Sigma
Quality Management – Six Sigma is broken down into three basic sections.
Geoff Vorley is CEO of Quality Management & Training Limited, associate lecturer in quality at Surrey University and is the author of many bestselling books on quality assurance. His knowledge of the subject extends over many years, providing consultancy and training in QA. He has been involved with industry for over 30 years, in the arena of quality management and continual improvement.
John Dedman has a Master of Science degree in Quality Management and Statistics; he is a Fellow of the Chartered Quality Institute (FCQI); a Chartered Quality Professional (CQP); a Senior Member of the American Society for Quality (MASQ); a Certified Quality Engineer (CQE); and a Certified Six Sigma Black Belt (CSSBB). For over 20 years John has been delivering training and consultancy services, and has assisted a large number of organisations ranging from SMEs to multi-national groups.
Introduction to Quality Management
Quality Definitions
Quality Improvement Initiatives and Six Sigma
Introduction to Six Sigma (6σ)
Introduction
Six Sigma Tools and Techniques look up table
Analysis of Variance (ANOVA)
Probability and Statistics
The Normal, Binomial and Poisson Distributions
The Normal Distribution
The Binomial Distribution
The Poisson Distribution
Benchmarking
Benefit-Cost Analysis
Cause & Effect Diagrams
Cause and Effect (CE) Matrix
Check or Tally Sheets
Customer, Output, Process, Input, Supplier (COPIS)
Control Plan
Cost of Quality (Process Cost Model)
Process Quality Costs Model
Prevention, Appraisal and Failure Model (PAF Model)
Process Quality Costs Model
Data Collection
Design of Experiments and Taguchi Methods
Fault Tree Analysis (FTA)
Five Whys
Failure Mode Effects Analysis (FMEA)
Hypothesis Testing
Measurement System Analysis
Nominal Group Technique or Brainstorming
Pareto Analysis
Poka-Yoke or Error Proofing
Process Capability Studies
Process Mapping and Business Process Analysis
Flowcharting (including IDEF0)
Project Management & Planning
Quality Planning and Process Control Plans
Regression Analysis
Root Cause Analysis
Sampling and Stratification
Scatter diagrams
Selection Matrix
SMART Statement
Statistical Process Control Charts
Team Building
Value Analysis
Distributions
Normal Distribution
Percentage Points of the t Distribution
Binomial Distribution – Cumulative Probabilities
Poisson Distribution – Cumulative Probabilities
Percentage Points of the F Distribution
Control Charts
Average and Range Charts Constants
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