Quality Management & Training
Quality Management & Training
By: Geoff Vorley MSc MCQI and Dr Mary-Clare Bushell
This book has been developed to support the Chartered Quality Institute (CQI) course “Management System Models” at Level 3 and Level 5.
This book is part of the Quality Management series of books which includes:
These books together form a complete series to support the CQI Certificate and Diploma in Quality, thus ensuring they comprehensively cover all the very latest information associated with Quality Management.
Geoff Vorley and Mary-Clare Bushell are both associate lecturers in Quality at Surrey University and founding directors of Quality Management and Training (Publications) Limited. Their knowledge of the subject extends over many years, providing consultancy and training in QA.
Quality Management and Training provides; consultancy, training, distance learning and many other QA products in Quality and Health and Safety Management to large numbers of organisations and individuals.
Introduction
Quality Management Systems
History of the ISO 9000 Standard
The Eight Principles of Quality
Overview of ISO 9001
Interpretation of Individual ISO 9001 Requirements
Implementation of a Quality Management System
An Integrated Management System
Assessment of a Management System
Management System Review and Evaluation
Audit
Accreditation of Certification Bodies
ISO 19011 Auditing Quality Systems
Limitations of the Management System
Standardising Organisations
Company, Industrial and National Standards
Product Standards and Certification
Basic Standards of Measurements
The International System of Units (SI)
Specifications, Measurements and Process Capability
CE Marking
Product Recall
Quality Frameworks and Awards Schemes
The European Quality Award and British Quality Foundation
RADAR
PATHFINDER Card
The Deming Prize
The Malcolm Baldrige Award
Investors in People
Charter Mark
Customer Service Excellence Standard
Index
Reference
See price list and order form