Quality Management & Training
Quality Management & Training
By: Geoff Vorley MSc MCQI and Dr Mary-Clare Bushell
This book has been developed to support the Chartered Quality Institute (CQI) course “Quality Management” at Levels 3 and Level 5.
This book is part of the Quality Management series of books which includes:
These books together form a complete series to support the CQI Certificate and Diploma in Quality, thus ensuring they comprehensively cover all the very latest information associated with Quality Management.
Geoff Vorley and Mary-Clare Bushell are both associate lecturers in Quality at Surrey University and founding directors of Quality Management and Training (Publications) Limited. Their knowledge of the subject extends over many years, providing consultancy and training in QA.
Quality Management and Training provides; consultancy, training, distance learning and many other QA products in Quality and Health and Safety Management to large numbers of organisations and individuals.
Introduction
Introduction to Quality Management
Quality Definitions
Quality Systems, Concepts, Philosophy and Strategy
Components of Quality Management
Quality Improvement
Total Quality Management
Quality Improvement Techniques
Principles of Quality
The Eight Principles of Quality
Business Benefits
Stakeholders, Customers and Interested Parties
Customer and Stakeholder Needs
Dr. W Edwards Deming and PDCA
ISO 9001 and PDCA
Business Process Analysis
Process Mapping and Flowcharting
Quality Planning
Implementation of a Quality Management System
Structure of the Quality Manual
Quality Management – Roles and Responsibilities
Quality Manager
Inspector
Internal Auditor
Quality Costs
Prevention, Appraisal and Failure Model (PAF Model)
Process Quality Costs Model
Profit/Cost Model
Index
References
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