By: Geoff Vorley MSc MCQI and Dr Mary-Clare Bushell
This book has been developed to support the Chartered Quality Institute (CQI) course “Using Quality to Improve Business” at Level 3 and Level 5.
The book is intended to provide quality professionals and students with a clear and comprehensive understanding of how business processes can be energised for quality. It delivers an exploration of the applicability and effectiveness of different quality tools and techniques for all organisational types. The intention being to encourage and stimulate the reader to feel sufficiently confident to use the tools and techniques in a practical and rewarding way to improve their business processes.
This book is part of the Quality Management series of books which includes:
These books together form a complete series to support the CQI Certificate and Diploma in Quality, thus ensuring they comprehensively cover all the very latest information associated with Quality Management.
Geoff Vorley and Mary-Clare Bushell are both associate lecturers in Quality at Surrey University and founding directors of Quality Management and Training (Publications) Limited. Their knowledge of the subject extends over many years, providing consultancy and training in QA.
Quality Management and Training provides; consultancy, training, distance learning and many other QA products in Quality and Health and Safety Management to large numbers of organisations and individuals.
Quality Improvement Management
Quality Improvement Techniques
Prevention, Appraisal and Failure Model (PAF Model)
Process Quality Costs Model
Problem Solving a Team Approach
Ishikawa’s Seven Tools of Quality
Nominal Group Technique and Brainstorming
Shewhart’s Control Charts and Graphs – Statistical Quality Control
8D Eight Disciplines Problem Solving
Juran – Trilogy and Breakthrough and Control
Managing the planning process
OPTIMUM – The Seven Wastes (Muda)
Root Cause Analysis
Gemba Gembutsu (Five Whys)
Just in Time
Total Productive Maintenance and Overall Equipment Effectiveness
Business Process Analysis
Process Mapping and Flowcharting
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