Quality Improvement Mini Guide

By: Geoff Vorley

This booklet contains key details on 20 of the most important Quality Improvement Tools. These tools are for use in conjunction with an improvement initiative as a pocket mini guide and are specially selected excerpts from the book Quality Management (Tools & Techniques). This book contains many other tools and techniques, together with much greater detail regarding quality improvement practice and implementation.

Subjects covered in this booklet include:

• 5S Housekeeping Programme
• Activity Sampling
• Brain Storming or Nominal Group Technique
• Business Process Analysis
• Cause and Effect Diagrams
• Customer Satisfaction or Market Driven Quality
• The European Quality Award Scheme
• Failure Mode and Effects Analysis
• Gemba Gembutsu (Five Whys)
• ISO9001
• OPTIMUM – The Seven Wastes (Muda)
• Pareto Analysis
• Performance Measurement/Bench Marking
• Process Flowcharting
• Quality Circles
• Quality Function Deployment
• Shewhart Cycle
• Six Sigma
• Suggestion Schemes
• Statistical Quality Control (SQC)

Geoff Vorley is an associate lecturers in Quality at Surrey University and founding director of Quality Management and Training Limited. His knowledge of the subject extends over many years, providing consultancy and training in QA.

Quality Management and Training provides; consultancy, training, distance learning and many other QA products in Quality and Health and Safety Management to large numbers of organisations and individuals.

• ISBN 1 904302 24 6
• In colour
• Pages: 25
• Diagrams & Pictures: 25
• Tables: 16

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