Quality Management & Training

Root Cause Analysis Mini Guide


Geoff Vorley

Mary-Clare Bushell

Mick Jennings

Root Cause Analysis (RCA) is a method that is used to address a problem or non-conformance, in order to get to the “root cause” of the problem. It is used so we can correct or eliminate the cause, and prevent the problem from recurring.  It is not “rocket science” – anyone can do it. You probably do it on a day to day basis without thinking about it.  RCA is simply the application of a series of well known, common sense techniques which can produce a systematic, quantified and documented approach to the identification, understanding and resolution of underlying causes.

Subjects covered in this booklet include:

Subjects comprehensively addressed in this book are:

  1. Introduction
  2. Why complete Root Cause Analysis?
  3. QM&T approach to RCA.
  4. Practical guide to carrying out an RCA.
  5. RCA Tools & Techniques.
  6. Look up table for completing an RCA
  7. Examples RCA’s
  8. Hints and Tips
  9. 12 Pitfalls of RCA


Geoff Vorley and Mary-Clare Bushell are both associate lecturers in Quality at Surrey University and directors of Quality Management and Training Limited. Their knowledge of the subject extends over many years, providing consultancy and training in QA.

Quality Management and Training provides; consultancy, training, distance learning and many other QA products in Quality and Health and Safety Management to large numbers of organisations and individuals.

Mick Jennings is the Director of Global Services and Support, at Verint Systems


  • ISBN 1 904302 25 4
  • In colour
  • Pages: 16
  • Diagrams & Pictures: 16
  • Tables: 7


See price list and order form or you can order the Kindle edition through Amazon.co.uk

Click here to download the RCA worksheet