Root Cause Analysis (RCA) is a method that is used to address a problem or non-conformance, in order to get to the “root cause” of the problem. It is used so we can correct or eliminate the cause, and prevent the problem from recurring. It is not “rocket science” – anyone can do it. You probably do it on a day to day basis without thinking about it. RCA is simply the application of a series of well known, common sense techniques which can produce a systematic, quantified and documented approach to the identification, understanding and resolution of underlying causes.
Subjects covered in this booklet include:
Subjects comprehensively addressed in this book are:
Geoff Vorley and Mary-Clare Bushell are both associate lecturers in Quality at Surrey University and directors of Quality Management and Training Limited. Their knowledge of the subject extends over many years, providing consultancy and training in QA.
Quality Management and Training provides; consultancy, training, distance learning and many other QA products in Quality and Health and Safety Management to large numbers of organisations and individuals.
Mick Jennings is the Director of Global Services and Support, at Verint Systems