MANAGING PROBLEM SOLVING

COURSE CODE: 1706

COURSE DURATION: 24 HOURS

ASSESSMENT: ONE HOUR MULTIPLE CHOICE EXAMINATION

RECOMMENDED PRIOR KNOWLEDGE: FD102 INTRODUCTION TO PROBLEM SOLVING

Gain a thorough understanding and the practical skills in managing problem solving. This course will cover the fundamental tools, techniques and methodologies for problem solving, giving delegates the ability to lead problem-solving teams. The course will cover the application of key approaches to problem solving including Six Sigma, lean and kepner-tregoe. This course includes a 1 hour examination and on successful completion, delegates will be awarded a CQI/IRCA certified Practitioner certificate.

This course is designed for those who are already practicing in quality.

• Approaches to problem solving and their use (such as 3C, 8D, A3, Six Sigma [DMAIC], DFSS, Lean, Kaizen, TPM, Appreciative Inquiry and Kepner-Tregoe)
• RCA (Root Cause Analysis) tools
• Structured problem-solving approaches (8 Steps)
• Problem definition and scope (such as Is/is not, description structures and chartering)
• Roles in problem solving and workshop facilitation
• Leading teams working with the following tools:
  • Tools to understand current conditions (flowcharts, check sheets, stratification, pareto charts, scatter plots, run charts, histograms, control charts)
  • Tools for root cause analysis (cause/effect diagram, 5 Whys)
  • Solution generation (idea generation, selection matrices)
  • Evaluation of solutions (PDCA)
  • Risk analysis (risk matrix, FMEA, mistake proofing)
  • Implementation of solutions (standardisation, monitoring, follow-up)

Contact QM&T by sending an email to help@qmt.co.uk

The following shows a Root Cause Analysis (RCA) overview – This was recently presented as a webinar in collaboration with the Chartered Quality Institute (CQI).