Quality Management & Training

MANAGING QUALITY PLANNING

PRACTITIONER LEVEL - PT 208

COURSE DURATION: 24 HOURS

ASSESSMENT: ONE HOUR MULTIPLE CHOICE EXAMINATION

RECOMMENDED PRIOR KNOWLEDGE: FD103 INTRODUCTION TO RISK MANAGEMENT; FD105 INTRODUCTION TO PRODUCT AND SERVICE MANAGEMENT

This course provides delegates with the practical skills to manage the early phases of the product/service lifecycle. Delegates will learn how to manage and work with teams to deploy an integrated project based approach to product/service quality planning and risk management, in order to meet customer and stakeholder requirements. This course includes a 1 hour examination and on successful completion, delegates will be awarded a certificate of achievement in practitioner level – Managing Quality Planning.

WHO IS IT FOR?

This course is designed for those who are practising in quality and aspire towards middle management.

INDICATIVE COURSE CONTENT

  • Benefits of product and service planning:
    • Principles of PDCA
    • Relationship between PDCA and product/service planning
    • Standards for Quality Planning (ISO 31000, ISO 10005)
  • Translating customer/stakeholder and other requirements into functional product and service requirements:
    • Review of Creating Customer Excellence (voice of the customer)
    • Understanding how to establish legal, compliance, regulatory, societal and standards-related requirements
    • Quality function deployment overview
    • Building the House of Quality
    • Generating the ‘waterfall’ of matrices
  • Managing projects (overview):
    • Key principles and roles
    • Project charters
    • Milestone planning
    • Business case
    • Development of timing plans
    • Monitoring projects
  • Key requirements of ISO 9001:2015 (Sections 8.2 – 8.6) for product/service design and development.
  • Managing products and services through quality planning phases:
    • Overview of Design for Six Sigma project methodology of Define, Measure, Analyse, Design, and Verify
    • Stage-gate reviews
    • Checklists
    • Design verification
    • Product/service validation
    • Key tools: Design Failure Mode and Effects Analysis, control plan, capability
    • Managing external provider/supplier development
  • Managing project and product/service risks:
    • Risk assessment tools: risk register.
    • Risk evaluation tools: risk matrix.
    • Product/service risk analysis tools: Fault Tree Analysis, Design Failure Mode and Effects Analysis, Process Failure Mode and Effects Analysis.
    • Managing scope.
    • Budgets and financial planning.
    • Risk response techniques.
    • Integration into quality planning methodologies and project stages.

HOW TO APPLY

Contact QM&T by sending an email to help@qmt.co.uk