MANAGING QUALITY PLANNING

COURSE CODE: 1816

COURSE DURATION: 24 HOURS

ASSESSMENT: ONE HOUR MULTIPLE CHOICE EXAMINATION

RECOMMENDED PRIOR KNOWLEDGE: FD103 INTRODUCTION TO RISK MANAGEMENT; FD105 INTRODUCTION TO PRODUCT AND SERVICE MANAGEMENT

This course provides delegates with the practical skills to manage the early phases of the product/service lifecycle. Delegates will learn how to manage and work with teams to deploy an integrated project based approach to product/service quality planning and risk management, in order to meet customer and stakeholder requirements. This course includes a 1 hour examination and on successful completion, delegates will be awarded a certificate of achievement in practitioner level – Managing Quality Planning.

This course is designed for those who are practising in quality and aspire towards middle management.

• Benefits of product and service planning:
  • Principles of PDCA
  • Relationship between PDCA and product/service planning
  • Standards for Quality Planning (ISO 31000, ISO 10005)
• Translating customer/stakeholder and other requirements into functional product and service requirements:
  • Review of Creating Customer Excellence (voice of the customer)
  • Understanding how to establish legal, compliance, regulatory, societal and standards-related requirements
  • Quality function deployment overview
  • Building the House of Quality
  • Generating the ‘waterfall’ of matrices
• Managing projects (overview):
  • Key principles and roles
  • Project charters
  • Milestone planning
  • Business case
  • Development of timing plans
  • Monitoring projects
• Key requirements of ISO 9001:2015 (Sections 8.2 – 8.6) for product/service design and development.
• Managing products and services through quality planning phases:
  • Overview of Design for Six Sigma project methodology of Define, Measure, Analyse, Design, and Verify
  • Stage-gate reviews
  • Checklists
  • Design verification
  • Product/service validation
  • Key tools: Design Failure Mode and Effects Analysis, control plan, capability
  • Managing external provider/supplier development
• Managing project and product/service risks:
  • Risk assessment tools: risk register.
  • Risk evaluation tools: risk matrix.
  • Product/service risk analysis tools: Fault Tree Analysis, Design Failure Mode and Effects Analysis, Process Failure Mode and Effects Analysis.
  • Managing scope.
  • Budgets and financial planning.
  • Risk response techniques.
  • Integration into quality planning methodologies and project stages.

Contact QM&T by sending an email to help@qmt.co.uk