COURSE DURATION: 40 HOURS

ASSESSMENT: TWO AND A HALF HOUR MULTIPLE CHOICE EXAMINATION

This course is designed for those who are currently practicing quality and are in, or aspire to leadership or senior management roles.

• Enterprise level product/service management:
  • Product/service management as part of a management system
  • Product/service portfolios, systems thinking and the extended enterprise (external stakeholders and suppliers)
  • Review of processes to gather data about and flow down requirements from customers and stakeholders
  • Understanding the context and environmental conditions of products and services (markets, competitors, benchmarking, technology, societal considerations)
  • Managing legal, standards and regulatory compliance
  • Coaching and facilitation skills to build commitment and engagement in leadership teams
  • Facilitation of product/service review processes
• Product/service strategies:
  • Building product portfolio strategies
  • Facilitating management tools to identify opportunities with top management teams (SWOT, Boston Matrix, Market Analysis, Product Lifecycles and Prioritisation Matrices)
  • Facilitation of key tools to identify potential risks in the context of strategy development (FMEA, risk register, risk matrix, cause/effect diagrams)
  • Roadmaps
  • Product/service quality planning
  • Policy deployment (Hoshin Kanri)
  • Risk management approaches (risk avoidance or elimination, risk reduction by changing the likelihood or consequences, managing risk following evaluation)
  • Managing financial risk and effective business cases
  • Leading and coaching quality function deployment
• Management and planning tools (new seven QC tools):
  • Affinity diagram
  • Interrelationship diagraph
  • Systematic (tree) diagram
  • Matrix
  • Data matrix
  • Arrow diagram
  • PDPC
  • Facilitation of tools with top management teams

Contact QM&T by sending an email to help@qmt.co.uk