Alice is a Chartered member of the Institute of Personnel Development. Alice’s experience has been in the retail and financial service sectors as well as in distribution and logistics. During fifteen years with what is now Lloyds TSB she gained experience in the financial and customer service sectors at retail outlet level within the branch network, and at a functional level within the Marketing and Staff Training departments. During that time she gained the Chartered Institute of Bankers Qualification.

She then spent two years in charge of staff training for the whole of Scotland delivering and writing technical and ‘soft’ skill courses. During this time she gained associate Membership of the Chartered Institute of Personnel Development. She then moved to London taking up the post of Commercial Banking Manager at the Ealing Branch of Lloyds TSB.

Moving on she joined Nikon UK, a subsidiary of the Nikon Corporation, the optical company best known for their photographic products and scientific instruments. She formed part of the management team within the Scientific Instruments division and was involved in project work including a Quality project, set up in preparation for attaining the BVQI and ISO 9000 Quality Standards.

She was also part of a European project group, which examined the logistical requirements of the Nikon European subsidiaries, with the objective of standardising business practices and procedures within Europe prior to implementing new logistics software. Before ‘going live’ with the new software she assisted in developing the Training Material and then delivered presentations to the end-users before taking part on ‘hands-on’ training and subsequent support during the initial implementation phase.

Other project work at Nikon included Setting up a Disaster Recovery/Business Continuity Programme and a Best Business Practice Procedure manual.

She now specialises in designing and delivering ‘soft’ skills training courses.

The courses that Alice specialises in can be taken from her standard template or tailor-made to organisations specific needs.