John has been involved with industry for 33 years, in the arena of quality management and continual improvement. He has a Master of Science degree in Quality Management and Statistics; he is a Fellow of the Chartered Quality Institute (FCQI); a Senior Member of the American Society for Quality (MASQ); a Certified Quality Engineer (CQE); and a Certified Six Sigma Black Belt (CSSBB). For the past 13 years, John has been delivering training and consultancy services, and has assisted a large number of organisations ranging from SMEs to multi-national groups.