5 Whys is a question asking technique used to determine the root cause of a problem.
Gemba is Japanese for the place where the problem has happened. Gembutsu is Japanese for the actual information.
Consequently, gemba gembutsu is actual information obtained at the scene of the problem. Therefore gemba gembutsu kaizen would be improvement established as a consequence of information from the problem scene.
Much more practical details regarding 5 Whys is provided in Vorley & Tickle’s book Quality Management (Tools & Techniques).
To enable delegates to:
This course provides the opportunity to make real major financial saving through QM&T’s pre and post course supported assignment scheme.
Quality, Engineers, Software, Food & Drug, etc. professionals who wish apply the Zero Quality Control (ZQC) model and methodology to error prevention and problem solving together with obtaining a clear knowledge of ZQC associated techniques.
The 5 Why’s -Gemba Gembutsu course is broken down into:
Together with presenting practice examples of Gemba Gembutsu and 5 Why’s
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