5 Whys is a question asking technique used to determine the root cause of a problem.

Gemba is Japanese for the place where the problem has happened. Gembutsu is Japanese for the actual information.

Consequently, gemba gembutsu is actual information obtained at the scene of the problem. Therefore gemba gembutsu kaizen would be improvement established as a consequence of information from the problem scene.

1. A process of asking Why? at least five times
2. A method of establishing whether cause is a symptom, a lower level cause or a Root Cause
3. A questioning technique to provide further information and determine the root cause of the problem

Much more practical details regarding 5 Whys  is provided in Vorley & Tickle’s book Quality Management (Tools & Techniques).

To enable delegates to:

1. Know the theory of 5 Whys (Gemba Gembutsu)
2. Know how to complete a 5 Whys (Gemba Gembutsu) exercise
3. Understand the 5 whys
4. Be able to apply the 5 whys
5. Train others in 5 whys methodology
6. Be QM&T validated and 5 Whys certificated practitioner.

This course provides the opportunity to make real major financial saving through QM&T’s pre and post course supported assignment scheme.

Quality, Engineers, Software, Food & Drug, etc. professionals who wish apply the Zero Quality Control (ZQC) model and methodology to error prevention and problem solving together with obtaining a clear knowledge of ZQC associated techniques.

Morning
The 5 Why’s -Gemba Gembutsu  course is broken down into:

1. Phase I: Principles behind Gemba Gembutsu and 5 Why’s
2. Phase II: Theory
3. Phase III: Application
4. Phase IV: Case Studies

Together with presenting practice examples of Gemba Gembutsu and 5 Why’s

Afternoon

1. Practical Case Studies associated with Gemba Gembutsu and 5 Why’s
2. Exercise associated with re-enforcing the morning’s Gemba Gembutsu and 5 Why’s  theory

The following link provides an introduction to Problem Solving including a section of 5 Why’s. Problem Solving

See Training Courses for price list and order form