Quality Management & Training


8D is a recognised methodology for addressing concerns and opportunities for improvement.  It is applicable to a broad range of problems, from those which are simple, to those which are rather more challenging.

It is applicable to both manufacturing and non-manufacturing activities and is utilised by a broad range of organisations and industry sectors.

Many customers require their suppliers to utilise the 8D process for the management of concerns.


  • Establishes a structured and consistent approach to problem solving within an organisation
  • Enables personnel to become more effective at problem solving
  • Promotes a team-based approach and engages people in ownership of problems
  • Helps to ensure that customers receive a timely and effective response to concerns
  • Supports the requirements of quality management systems for corrective action, problem solving, and continual improvement
  • Helps to avoid future problems and reduce Cost of Poor Quality (COPQ) by exploiting the lessons learned through process improvement actions
  • Assists an organisation to comply with customer-specific requirements for the management of concerns


Multidisciplinary: Personnel from all functions, who lead, or are involved with, problem solving and continual improvement activities.


The delegates should understand:

  • Why it is necessary to solve problems
  • The methodical 8D process for problem-solving
  • The benefits of using a team approach
  • How a variety of useful tools and techniques are used during 8D
  • The importance of identifying the root cause(s) of a problem
  • The importance of effective corrective action as a key output of 8D
  • The linkage with quality management system requirements


Day 1

Introduction to problem solving

Protect the customer / Initiate the 8D process

  • Emergency Response Action (ERA)
  • Tools and techniques for quantifying the problem (e.g. tally chart, paynter chart, measles chart, pareto chart)

Selecting a team

Describing the problem

  • Process mapping / run chart / pareto matrix / histogram

Interim Containment Action (ICA)

Day 2

Root cause analysis

  • Comparative analysis / brainstorming / fishbone chart / 5-whys / scatter chart / tree diagram

Developing and implementing permanent corrective actions

  • Tools & techniques for developing solutions / Validation activities

Preventing recurrence of the problem

  • Application to other products / processes
  • Process and system improvements

Completing the problem solving activity



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