Business Process Analysis training helps evaluate the key business processes to make them efficient and effective as possible and remove all sources of waste.
Organisations are full of processes, not only manufacturing processes but processes for purchasing, warehousing, handling orders, etc. Very often these processes have evolved as the organisation has grown, sometimes keeping pace, sometimes overwhelmed by the sheer size of the organisational growth.
To solve growth problems quick fix solutions may be used e.g. increasing the labour resource rather than improving or overhauling the process. Sometimes this can just make the situation worse. (If it takes one man one day to dig a hole – then one hundred men can dig the hole in one hundredth of the time!!!). In other words increasing the labour resource again will not necessarily result in quicker throughput. Some jobs just cannot be done by more than one person.
Not only can processes be very complex and involved but they can also be very inefficient; responsibility ownership can be unclear. This is because it can be very difficult to understand, control and manage all the tasks involved in a process from start to finish.
An organisation supports it customers through a small number of key processes.
Although there are many processes running in and through organisations there are only a few (possibly six) which are key in delivering the organisation’s product or service.
These processes often provide 80% of a businesses’ turnover but only constitute 20% of their costs. The processes running through an organisation can be complex, cross functional and sometimes wasteful. This waste can manifest itself in terms of:
As a result of the course the delegate should be able to:
Quality Managers, Quality Engineers, Business Process Owners, Process Improvement Managers, System implementers , Management representatives , System coordinators , Change managers, Improvement teams.
Business analysis provides the basis for the analysis, comprehension and design of new business processes, underpinning business process re-engineering. The delegate will understand how to create business models that depict the current, or planned, business system and how to optimize the use of business processes within any business environment.
Evaluation of how to implement the new agreed solution, with all the associated Project Plan, Procedure Writing and training to ensure successful start of the re-engineered solution.
Finally, and most importantly, recognition via presentation to management to show changes, successes and failures with the new process.
1. Pre-course visit to develop and adapt the course and associated material to exactly suit the client’s needs. Can include branding the material with company style and logo.
2. Pre and post course delegate assignment with QM&T support. The delegate’s assignment / project would be fully assisted and supported online and assessed by one of our qualified and experienced staff. This work based assignment approach has regularly provided significant financial savings, reinforce lessens learnt and provided a practical demonstration of delegate competence. This (on successful assignment completion) provides the delegates with a QM&T Practitioner certificate. This approach is often useful where delegates may not (due to other pressures) be able to immediately apply the newly acquired knowledge.
3. The book Quality Management – Tools and Techniques, by Geoff Vorley and Fred Tickle
This book would be invaluable for the delegates to complete their pre and post course assignments and provides much greater information than could be delivered in a one day course. The book also places the subject in context and is invaluable in supporting concepts such as Lean and other improvement approaches.
4. Delegate assignment presentation provides the delegate with the opportunity to demonstrate their achievements to a selected group such as; CEO and Directors, key Managers and Supervisors, Editor of the company magazine, etc. This gives the delegate the opportunity to credit and recognise their performance and motive others to emulate.
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