(‘kai’) means ‘change’ or ‘the action to correct’.
(‘zen’) means ‘good’.
Kaizen is the discipline of going to the actual place (gemba) where work is done or where there is a problem, directly observing the facts (gembutsu), and making rapid practical improvements based on PDCA (Plan, Do, Check, Act) and the scientific method. Kaizen activity does not need to follow a specific format, last a particular time or even require that it is called “kaizen”. What is important is that changes are made based on certain underlying values and guiding principles. The guiding principles being:
To enable delegates to:
Professionals who wish to clearly understand the Kaizen philosophy and associated tools and techniques to improve process performance.
The Kaizen course is broken down into:
Together with presenting practice examples of Kaizen