(‘kai’) means ‘change’ or ‘the action to correct’.
(‘zen’) means ‘good’.

Kaizen is the discipline of going to the actual place (gemba) where work is done or where there is a problem, directly observing the facts (gembutsu), and making rapid practical improvements based on PDCA (Plan, Do, Check, Act) and the scientific method. Kaizen activity does not need to follow a specific format, last a particular time or even require that it is called “kaizen”. What is important is that changes are made based on certain underlying values and guiding principles. The guiding principles being:

• If you are content with the best you’ve done, then you’ll never do the best you can do
• Start with “today’s condition is the worst it has ever been” and move forward
• Little steps – Many small ideas are better than one big improvement
• “Try-storming” rather than brainstorming
• Kaizen must improve the quality of life for people.

To enable delegates to:

1. Know the theory of Kaizen
2. Know how to run a organisation wide Kaizen initiative
3. Know how to complete a Kaizen assignment
4. Train others in the Kaizen values and principles
5. Provide the opportunity to make real major financial saving through QM&T’s pre and post course supported assignment scheme.
6. Be QM&T validated and certificated Kaizen practitioner.

Professionals who wish to clearly understand the Kaizen philosophy and associated tools and techniques to improve process performance.

DAY ONE
The Kaizen course is broken down into:

• Phase I: Principles behind Kaizen
• Phase II: Theory
• Phase III: Application
• Phase IV: Case Studies

Together with presenting practice examples of Kaizen

DAY TWO

• Practical Case Studies associated with Kaizen
• Exercise associated with re-enforcing the first day’s Kaizen principles and associated tools and techniques

• See Training Courses for price list and order form