Quality Management & Training


This is one of our longest running courses, but in name only. Its content has evolved over the years and now has been streamlined to provide delegates with the most up-to-date Quality Assurance practices and techniques. In addition to the topics below the course includes numerous case studies and is rounded off with a major case study where the application of all the lessons learned are applied to organising a company for Total Quality Management.


Course delegates will be able to as a consequence of this course:

  • Be aware of the aims, objectives and benefits of “Quality Management”
  • Be conversant with the application and implementation of various Quality Improvement techniques such as; Business Process Analysis, Balanced Scorecards, Performance Measurement, Quality Award Schemes, Quality Function Deployment, Quality Circles, Root Cause Analysis, Six Sigma, Statistical Quality Control, etc.
  • Be capable of interpreting for application purposes the ISO9000 series standard
  • Be aware of the implications of English law for organisations and their quality department.
  • Coherently answer questions regarding the principles & practice of Quality Management.
  • Be QM&T validated and certificated as a Quality Management practitioner.


Although this course will have obvious attractions for Quality Personnel (Quality Managers and Quality Engineers), it will also be of particular value to Line Managers, Design and Production Engineers, who already appreciate the importance of Quality Assurance and wish to broaden their knowledge of the subject.


Cost of Quality Total Quality Management and how it is implemented, including the implications of ISO9000 and/or the other quality management standards. Modern philosophy and Quality Assurance techniques and methodology such as Statistical Process Control and Taguchi techniques are introduced to the delegates The application of Quality of design, purchasing and manufacture are the key elements of any Quality Assurance System, and Approaches and Methodology to resolve some of the problems in these areas are included in the course, from the point of view of a preventative rather than a detective approach to Quality Assurance.

P&PQM Three day course time table

1.1 0900-1030 Course introduction and Introduction to Quality Assurance
1030-1045 COFFEE
1.2 1045-1200 Quality Concepts; Need for a Quality Assurance Management System (QAMS). Film “On Reflections” – Exercise in identification of Quality Failures. Debrief exercise on quality failures
1200-1300 LUNCH
1.3 1300-1400 Quality Management Systems
1.4 1400-1500 Brief history of evolution and development of ISO 9000 series.
Third Party Certification.
1500-1515 TEA
1.5 1515-1545 Application and interpretation of ISO9000
Quality Documentation & the Quality Manual
Procedure writing and Work Instruction
1.6 1645-1630 Principles of Auditing and Types of Audit
2.7 0900-1030 Quality Planning – Flow Diagrams
1030-1045 COFFEE
2.8 1045-1200 Quality and the Law
1200-1300 LUNCH
2.9 1300-1400 Risk Analysis: Failure Mode Effects Analysis, HAZOP & HACCP
2.10 1400-1500 Quality Cost models – PAF vs Process (BS6143)
2.11 1500-1515 TEA
2.12 1515-1630 Supplier Quality Assurance
Customer Satisfaction
3.13 0900-1030 TQM; Quality Gurus; European Quality Award
1030-1045 COFFEE
3.14 1045-1200 Empowerment and Quality Circles
1200-1300 LUNCH
3.15 1300-1500 Integrated Case Study
1500-1515 TEA
3.16 1515-1600 Exercise Debrief
3.17 1600-1630 Course Review


The lecturing team is comprised of professionals who have been especially selected for their recognised knowledge and experience in the field of quality assurance training and consultancy.


See Training Courses for price list and order form